Terms & Conditions

Terms & Conditions of service and use of website

Terms And Conditions Of Use Of This Website

This page tells you the terms of use of this website (these Terms of Use). Please read these carefully before using this website.

In particular please note that the carriage and delivery services listed on this website (Services) are provided by persons who are licensed to operate as Fastway Couriers and are subject to Fastway Couriers’ Conditions of Carriage (Conditions of Carriage). These are available to download here.

By clicking on the button marked “I accept”, you are deemed to accept (a) these Terms of Use and (b) subject that you order any Services from this website, the Conditions of Carriage.

If you do not click on the button marked “I accept” you are deemed not to accept these Terms of Use and will not be able to order any services from this website.

1. Information About Us

This website is operated by Parcel Connect Limited, a company registered in the Republic of Ireland under company number 550884. Our registered office is BKRM Accountants, 81/82 North Strand Road, Fairview, Dublin 3. Our main trading address is at 46 North Street, Swords, County Dublin. Our VAT number is 3311633FH.

2. Service Availability

Orders (excluding UK Virtual Address service) may be placed from anywhere in the world. Items for delivery can be collected from anywhere in the Republic of Ireland (but not anywhere else) and can be delivered to anywhere in the Republic of Ireland, Northern Ireland and the United Kingdom. Customers availing of the UK Virtual Address service can place orders with UK online retailers ONLY.

3. Your Status

By placing an Order through this Website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

4. How The Contract Is Formed

4.1
Your order (Order) is an offer to purchase Services from a Fastway Courier (the Courier) and is subject to acceptance by the Courier’s agent (the Agent). No contract will be deemed to exist until you receive an email from the Agent acknowledging receipt and confirming the details of your Order (the Confirmation Email). The identity and contact details of the Agent will be set out on the Confirmation Email.
4.2
The contract for the performance of the Services is between you and the Courier (the Contract). If you have any questions with respect to your Order and/or Contract, please contact the Agent.
4.3
The Contract is deemed to incorporate and is subject to the Conditions of Carriage which you are deemed to accept by clicking on the button marked “I accept” on this website.
4.4
We wish to draw your attention, under Clause 5 of these Terms of Use, to some of the Conditions of Carriage which are particularly relevant to you as a consumer and of which you ought to be aware before ordering any Services.
4.5
If you have any questions about the Conditions of Carriage, please contact your local Fastway Couriers, details can be found at www.parcelconnect.ie/contact/.
4.6
Please thoroughly check all of the details that you have inputted before you confirm your Order e.g. your personal PCIN number (obtained on registration with us), the description and weight of the goods, collection address, collection date, name of recipient and recipient address.
4.7
You will have the opportunity to correct any errors that you may have made in inputting your details before you confirm your Order. You will not have the opportunity to do so after you confirm your Order.
4.8
The Courier will arrange to collect and deliver the parcel containing the items or goods in respect of which you have ordered Services (your Parcel) in accordance with the details inputted by you on this website.
4.9
The Courier will deliver your Parcel to the delivery address inputted by you on this website. You may subsequently nominate an alternative delivery address by emailing or calling the Agent in advance of the delivery date. Subject that you receive an email from the Agent acknowledging and confirming this variation, your Contract will be deemed to have been amended accordingly.
4.10
You may cancel the Contract at any time subject that you shall not be entitled to a refund in that event.

5. Conditions Of Carriage

For full details of our conditions of carriage please click here

5.1
The liability of the Courier to you under the Contract is strictly limited to a maximum amount of €50 per Parcel irrespective of the value of the goods in respect of which you have Ordered Services (the Goods). If you order Services in respect of Goods which exceed €50 in value, you acknowledge that you do so at your own risk.
5.2
You acknowledge that certain items such as jewellery or items that contain glass and/or perishables goods are not covered by the Courier’s policy of insurance. If you tender these items for carriage, you do so at your own risk or the risk of the owner of the Goods.
5.3
You are responsible for the packaging of the Goods. Your Parcel should be sufficiently packaged so as to withstand the ordinary risks ordinarily associated with the Services.
5.4
You are responsible for the veracity and accuracy of any name, address, telephone number, email address, description and aggregate weight of the Goods or other information that you provide to us.
5.5
You acknowledge that the Courier does not accept for carriage certain specified items including cash, Dangerous Goods (as defined in the Conditions of Carriage) and hazardous goods or substances.
5.6
You warrant to the Courier that your Parcel:
  1. is packaged so as to withstand the ordinary risks associated with the carriage and delivery services that you have Ordered;
  2. does not contain any Dangerous Goods (as that term is defined in the Conditions of Carriage);
  3. does not contain anything that could reasonably be construed as hazardous or substances that could be reasonably foreseen to cause loss, damage or harm to any person;
  4. will be available for collection on the date specified by you and will accord with the description and weight provided by you.
5.7
The Courier reserves the right to terminate the Contract without refund in the event that you are in breach of any of the warranties set out under clause 5.6 (a) through (d) and you are deemed to indemnify and to keep indemnified the Courier in respect of any loss, cost or expense incurred by the Courier as a result of any breach by you of these warranties.
5.8
Your Parcel shall be deemed to have been delivered by the Courier when delivered to the delivery address inputted by you on this website. If the delivery address is unattended, the Courier may do any of the following and shall, in that event, be deemed to have delivered your Parcel:
  1. leave the Parcel at a location at the delivery address that, in the reasonable opinion of the Courier, is clean and dry, not exposed to the elements or animals and not in view of the general public; or
  2. leave the Parcel with a neighbour; or
  3. leave the Parcel at a Parcel Connect Store provided the person to whom the delivery is addressed has consented and agreed to pay a €1.00 fee in respect thereof.
Alternatively the Courier may store the Parcel at your expense and risk subject that he may dispose of same after thirty days without any liability to you.
5.9
The Courier is not responsible for events beyond his reasonable control including but not limited to strikes or other industrial action, fire, storm, flooding, snow and ice or impossibility of the use of railways, shipping, aircraft, motor transport or other means of transport.

6. UK Virtual Address Service

6.1
You may purchase goods from UK online retailers ONLY for delivery to an address in Northern Ireland using the virtual address service listed on this website.
6.2
When ordering this Service, you must input your personal PCIN number (obtained on registration with us) and provide, as a delivery address, the following address: Fastway NI East Depot, Unit 3B Norfill Business Park, Randalstown Road, BT41 4LD, Antrim, Northern Ireland (Fastway NI).
6.3
It is your responsibility to provide the above mentioned address to the retailer from whom you have made your purchases (your Purchases).
6.4
The retailer is responsible for the delivery of your Purchases to Fastway NI.
6.5
Neither Parcel Connect Limited nor the Agent or the Courier is liable for the delivery or non delivery of your Purchases to Fastway NI or any damage to your Purchases sustained in connection therewith or any loss, cost or expense incurred by you as a consequence thereof.
6.6
The Courier will deliver your Purchases from Fastway NI to the favourite location selected by you when you ordered this service.

7. Customs And Excise Duties And Import Taxes

7.1
If you purchase goods from outside the European Union, then you are the importer and receiver of such goods for purposes of any import charges which may apply such as Customs Duty, Excise Duty and VAT.
7.2
It is important to note that import charges do not form part of the price charged for any of the Services and are payable in addition to the purchase price paid by you to the retailer of such goods.
7.3
It is your responsibility to inform yourself as whether import charges apply to your Order. Neither Parcel Connect Limited nor the Agent is obliged to inform you of any import charges that may apply to your Order. That is solely a matter for yourself.
7.4
Import charges are payable at the time of delivery into Ireland. Consequently the Courier is not obliged to deliver any goods in respect of which import charges may apply and have not been discharged.
7.5
In the event that the Agent agrees to process your Order through customs, the Agent shall be entitled to impose an administrative or handling charge in respect thereof.

8. Availability And Delivery

Your Order will be fulfilled by the delivery date set out in the Confirmation Email or, if no delivery date is specified, then, subject to the Conditions of Carriage, within 30 days of the date of the Confirmation Email, unless there are exceptional circumstances.

9. Our Status / Status Of The Agent

9.1
We provide a service, through this website, whereby you can Order carriage and delivery services from independent third parties who operate as Fastway Couriers. Parcel Connect Limited does not itself provide these services. Nor does the Agent.
9.2
Please note that no contract will exist or be deemed to exist between you and Parcel Connect Limited or between you and the Agent at any time. The only contract arising as a consequence of the acceptance of your Order is the Contract and you agree that neither Parcel Connect Limited nor the Agent has any contractual liability to you.

10. Price And Payment

10.1
Parcel Connect Limited is authorised to accept payment in respect of your Order on behalf of the Courier.
10.2
The price of the Services (the Price) will be as quoted on this website from time to time except in cases of obvious error. The Price includes value added tax.
10.3
We make every effort to ensure that prices quoted on this website are accurate in all material respects. However, it is always possible that the Services may be incorrectly priced by us.
10.4
The Courier is not obliged to provide Services at an incorrect (lower) price, even after you have been sent a Confirmation Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
10.5
Prices are liable to change at any time. Changes will ordinarily not affect your Order if you have already received a Confirmation Email. However, the Agent will normally verify the Price as part of the confirmation procedure so that where the Price is less than the price quoted on this website you will be charged the lower amount.
10.6
If the Price is higher than the price quoted on this website, the Agent will, at his discretion, either contact you for instructions before processing your Order or reject your Order and notify you of such rejection in which case you will be entitled to a refund.
10.7
You are not entitled to a refund in the event of the cancellation of a Contract.
10.8
In the event that your Contract cannot be fulfilled because of any event outside of the Courier’s reasonable control including those defined as Force Majeure Events under condition 9 of the Conditions of Carriage, you hereby acknowledge and agree that the Courier will be entitled to his reasonably incurred costs and expenses (as determined by the Courier acting reasonably) which he is entitled to set off against any monies already paid by you in respect of the Services that you have Ordered and you will thereafter be entitled to a refund of the balance.
10.9
Payment must be made by credit or debit card. We accept payment with Visa, Visa Debit, Maestro and Mastercard.

11. Written Communications

11.1
Applicable laws require that some of the information or communications that are sent to you in relation to your Order should be in writing. When using this website, you accept that such communication will be mainly electronic.
11.2
The Agent will contact you by e-mail. We may provide you with information by posting notices on this website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we and/or the Agent provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Notices And Complaints

12.1
All notices given by you must be given to the Agent. Complaints may be made to the Agent at the address specified in the Confirmation Email.
12.2
The Agent may give notice to you at either the e-mail or postal address you provide to us when placing your Order or by posting a notice on this website. Notice will be deemed received and properly served immediately when posted on this Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer Of Rights And Obligations

13.1
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it.
13.2
The Courier may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any rights or obligations arising under it, at any time during the term of the Contract.

14. Waiver

14.1
If we fail to insist upon strict performance of any of your obligations under any of these Terms of Use, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
14.2
If the Agent or Courier fails, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or if the Courier fails to exercise any of the rights or remedies to which he is entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
14.3
A waiver by the Courier of any default will not constitute a waiver of any subsequent default.
14.4
No waiver by us of any of these Terms of Use will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.
14.5
No waiver by the Courier of any of the Conditions of Carriage will be effective unless it is expressly stated to be a waiver and is communicated to you in writing by the Agent.

15. Severability

If any of these Terms of Use (and/or, in the event that you have ordered any Services from this website, the Conditions of Carriage) or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Data Protection

16.1
You hereby agree and consent that personal data within the meaning of the Data Protection Acts 1988 to 2003 provided by you:
  1. may be disclosed to the Agent (and his agents), the Courier (and his agents) and to other independent third party service providers (together the Service Providers and each a Service Provider) who may be engaged in activities that include the fulfilment of your Order, the processing of your payment details and the provision of support services in connection with your Order; and
  2. may be used by the Service Providers in order to carry out functions necessary to the fulfilment of your Order, the processing of your payment details and the provision of support services in connection therewith,
and that a Service Provider may contact you, where necessary, in this regard.
16.2
For the avoidance of doubt, the placing of your Order will constitute consent:
  1. to us passing on personal data within the meaning of the Data Protection Acts 1988 to 2003 to a Service Provider;
  2. to a Service Provider using that information for the purpose specified under clause 15.1(b); and
  3. to a Service Provider contacting you where necessary in that regard.

17. Our Right To Vary These Terms And Conditions

17.1
Your use of this website is subject to these Terms of Use. We have the right to revise and amend these Terms of Use from time to time to reflect changes in market conditions affecting our business or that of the Courier, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18. Law And Jurisdiction

18.1
Contracts for the purchase of Services through this website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Irish law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.
18.2
Please also note that you must comply with all applicable laws and regulations of the country for which your order is destined. Neither Parcel Connect Limited nor the Agent or the Courier will be liable for any breach by you of any such laws.

Conditions Of Carriage

1. Definitions

1.1
In these Conditions:
Carrier means the Fastway Franchisee who contracts with the Consignor to perform the Services;
Claims Form means the pro forma Fastway claims form required by the Consignor for purposes of condition 8.1(b) and which is available to download from the Website;
Consignee means a person to whom the Carrier has contracted to deliver the Consignment;
Consignee Information means the following information that must be provided by the Consignor to the Carrier for purposes of the performance of the Contract:
  1. the name of the Consignee;
  2. the Delivery Address;
  3. the Consignee’s mobile telephone number; or
  4. in the event that the Consignee does not have a mobile telephone number, a daytime fixed line telephone number; and
  5. the Consignee’s e-mail address
Consignment means a parcel containing the items or goods in respect of which the Consignor requires the Services;
Consignor means the person who orders Services from the Website;
Contract means the contract for Services between the Carrier and the Consignor;
Convention Rules means:
  1. the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Montreal on 28 May 1999; and/or
  2. the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12 October 1929 (the “Warsaw Protocol”); and/or
  3. the Protocol to amend the Warsaw Protocol done at the Hague on 28 September 1955; and/or
  4. the Convention on the Contract for the International Carriage of Goods by Road signed at Geneva on 19th May 1956, as amended from time to time by any protocol, regulation or statute together with any other statute, rule, regulation, code or convention relating to international carriage by air, road or sea for the time being in force;
Dangerous Goods means goods that are defined as dangerous goods under:
  1. the Carriage of Dangerous Goods by Road Act 1998; or
  2. the Carriage of Dangerous Goods by Road Regulations (Northern Ireland) 1997; or
  3. the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009,
as same may be amended from time to time and any volatile spirits, explosive materials or other items which are or may become dangerous or inflammable;
Delivery Address means the Consignment delivery address;
Fastway Courier means a person who has been licensed to operate as a Fastway Courier;
Hazardous Goods means any items or goods that contain any substance which is or may in the reasonable opinion of the Carrier be considered hazardous or which could cause injury or death or damage or pollute land, air, or water;
Owner’s Risk means that the Carrier (and/or the operator of a Parcel Connect Store) shall not be liable for any loss of whatsoever nature and howsoever caused including negligence in relation to the performance of the Services or as a consequence of the Consignment being in the possession of the Carrier (or the operator of a Parcel Connect Store);
Parcel Connect Store means any store to or from which a Consignment may be delivered or collected by a Carrier or a Consignor or a Consignee and is identified as a Parcel Connect store;
Release Code means the 4 digit code that is:
  1. electronically provided by way of text or email by the Carrier to the Consignee;
  2. unique to the Consignee;
  3. required by the Consignee to collect a Consignment from a Parcel Connect Store;
Services mean carriage and delivery services;
Website means www.parcelconnect.ie
1.2
Words denoting
  1. the singular shall include the plural and vice versa;
  2. any gender shall include the other genders; and references to a “person” shall include an individual, body corporate (wherever incorporated), unincorporated association or partnership.
1.3
The expressions Carrier, Consignor and Consignee shall include those parties’ principals, agents, servants and employees.

2. Application Of Conditions

2.1
These Conditions form part of the Contract which together constitute the whole agreement between the Consignor and the Carrier.
2.2
The Consignor and the Carrier each acknowledge that, in entering into a Contract, neither the Consignor nor the Carrier relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Conditions.

3. Not A Common Carrier

The Carrier is not a common carrier and accepts no liability as such and may at his own discretion:

a.
refuse carriage of any item;
b.
refuse to provide any of the Services (notwithstanding that provision of Services may have commenced);
c.
open any parcel, document, envelope, package or other container in which goods are placed or packaged in order to inspect the Consignment to determine the nature or condition of the goods or to ascertain the ownership or destination of the Consignment where any consignment note or identifying document or mark is lost, damaged or destroyed.

4. Warranties

4.1
The Consignor warrants that:
  1. the Consignee Information is correct;
  2. he is authorised by the Consignee to provide the Consignee Information;
  3. he contracts as
    1. the legal owner of the goods for Consignment; or
    2. the authorised agent of such legal owner in which case the Consignor warrants that he has the authority to accept these Conditions on behalf of the legal owner; or
    3. a carrier who has contracted with the legal owner of the goods for Consignment or his authorised agent to provide carriage services in respect of the goods for Consignment;
  4. the goods are packed in a manner adequate to withstand the ordinary risks associated with the Services having regard to the nature of the goods;
  5. the Consignment will be available for collection by the Carrier at the location and at the time and date specified by the Consignor (on the Website);
  6. that he has complied with all applicable laws and regulations relating to the packaging and labelling of the goods and that the markings and brandings of the goods and the descriptions, value and other particulars furnished to the Carrier are accurate in all material respects;
  7. any person who is not the Consignor and who delivers a Consignment to the Carrier (or to a Parcel Connect Store) is acting as his servant or agent and is duly authorised to sign any consignment note and thereby accept these Conditions on behalf of the Consignor.
4.2
In the event of a breach by the Consignor of any warranty under condition 4.1, the Carrier may at his discretion and without prejudice to any other right or remedy he may have for breach of warranty or contract or otherwise under these Conditions:
  1. (a) cancel the Contract (and for the avoidance of doubt, the Consignor will not be entitled to a refund); or
  2. accept the goods or Consignment for carriage at Owner’s Risk.

5. Carrier's Responsibility

The Consignor hereby acknowledges and consents that:

5.1
the Carrier’s responsibility for the Consignment shall commence when the Carrier personally accepts custody of the Consignment at the location specified by the Consignor from either the Consignor or a person acting in accordance with the Consignor’s instruction and on his behalf or when the Consignment is left by the Consignor at a Parcel Connect Store;
5.2
the Carrier’s responsibility for the Consignment shall, subject to the following provisions of this condition 5, end when the Consignee accepts custody of the Consignment in person from the Carrier or when the Consignee collects the Consignment from a Parcel Connect Store;
5.3
any person who is present at the Delivery Address or who is a neighbour of the Consignee or who is a resident of a house proximate to the Delivery Address shall be deemed by the Carrier to be acting as the servant or agent of the Consignee and authorised to receive the Consignment from the Carrier on the Consignee’s behalf and the Carrier may release the Consignment to such person and be deemed to have delivered the Consignment in accordance with these Conditions such that the Carrier’s responsibility for the Consignment shall thereby end;
5.4
any person who presents him or herself at a Parcel Connect Store and is in receipt of the Consignee’s Release Code shall be deemed by the Carrier to be the Consignee or otherwise acting as the servant or agent of the Consignee and thereby duly authorised to receive the Consignment on the Consignee’s behalf and the Carrier shall procure the release of the Consignment to such person and shall be thereby deemed to have delivered the Consignment in accordance with these Conditions such that the Carrier’s responsibility for the Consignment shall be at an end. For the avoidance of doubt, the Carrier shall not procure the release of a Consignment from a Parcel Connect Store to any person including the Consignee who is not in receipt of a Release Code;
5.5

if the Delivery Address is unattended the Carrier may:

  1. leave the Consignment at a safe location at the Delivery Address. For the avoidance of doubt, a safe location is a location that in the reasonable opinion of the Carrier is:
    1. (i) clean and dry;
    2. (ii) not exposed to the elements or animals;
    3. (iii) not in view of the general public,
    and the Carrier shall notify the Consignee by calling card or telephone or text message or e-mail of the delivery and safe location of the Consignment (and the Carriers responsibility for the Consignment shall thereby end); or
  2. leave the Consignment with a neighbour subject that the Carrier shall notify the Consignee by calling card or telephone or text message or e-mail of the delivery and safe location of the Consignment (and the Carrier’s responsibility for the Consignment shall thereby end); or
  3. store the Consignment at his premises subject that:
    1. the Consignment is stored at Owner’s Risk; and
    2. the Consignor shall pay on demand to the Carrier all costs and expenses incurred in relation to such storage; and
    3. the Carrier may thereafter deliver the Consignment to the Consignor from his premises at the Consignor's further expense subject only that the Carrier shall notify the Consignee and/or the Consignor by calling card, telephone, text message or e-mail of the delivery of the Consignment to the Consignor and the Carriers responsibility for the Consignment shall end on such notification; or
  4. provided the Carrier has contacted the Consignee, informed him of the applicable charge and obtained his verbal consent, leave the Consignment at a Parcel Connect Store;
5.6
if the Carrier is prevented from making delivery at the Delivery Address as a consequence of the absence of a safe and/or adequate access (in the reasonable opinion of the Carrier), the terms of conditions 5.5 (b), 5.5 (c) and 5.5 (d) shall apply;
5.7
delivery times are given by the Carrier in good faith but are an estimate only and time of delivery of the Consignment is not of the essence of the Contract;
5.8
the Carrier shall not be obliged to perform any Contract in respect of which the Consignee Information or any part thereof is incorrect.

6. Liability For Loss Or Damage

6.1
Subject to condition 6.2 the Carrier shall be liable (whether such liability arises in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of or damage to the goods in a Consignment occurring whilst the Carrier has responsibility for the Consignment.
6.2
The Carriers liability is restricted to the financial limits imposed under condition 7 of these Conditions.
6.3
1.1 Subject to condition 6.4, the Carrier shall not be liable for losses that result from any failure to comply with these Conditions that fall into the following categories:
  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits;
  4. loss of anticipated savings;
  5. loss of data; or
  6. waste of management or office time.
6.4
Nothing in these Conditions shall exclude or limit the Carrier’s liability for:
  1. death or personal injury caused by his negligence;
  2. fraud or fraudulent misrepresentation;
  3. any other matter for which it would be illegal for the Carrier to exclude or attempt to exclude liability.
6.5
For the avoidance of doubt, the operator of a Parcel Connect Store shall not be liable to the Consignor or Consignee or any other party for any loss of or damage to the goods in a Consignment occurring whilst the Consignment is stored at a Parcel Connect Store.

7. Limitation Of Liability Of Carrier

7.1
The liability of the Carrier is limited in accordance with this condition 7.
7.2
Unless the Consignor chooses to purchase Extended Liability Cover in accordance with clause 7.4, the liability of the Carrier in respect of the matters specified under condition 6.1 shall (whether such liability arises as a consequence of the goods being in transit or stored at a Parcel Connect Store) be limited to a maximum amount of fifty euros (€50) or thirty pounds (£30) per Consignment (and not, for the avoidance of doubt, per any individual item contained in a Consignment).
7.3
As the liability of the Carrier is limited in accordance with these Conditions the Consignor is advised to seek his own additional insurance cover. No insurance will be affected by the Carrier for the benefit of the Consignor other than in accordance with this condition 7.

The Consignor may purchase extendend liability cover to a maximum value of €400 per Consignment (“Extended Liability Cover”) by choosing this option on the Website when ordering any Services.

8. Notification of Claims

8.1
The Carrier shall not be liable for damage to any goods or of part or the whole of the Consignment unless:
  1. written notice (by way of e-mail or otherwise) specifying the general nature thereof is given by the Consignor to the Carrier within 24 hours from the Carrier’s responsibility for the Consignment having ended in accordance with the provisions of condition 5; and
  2. a fully completed Claims Form is submitted to the Carrier within 24 hours of notification in accordance with condition 8.1 (a) (and is acknowledged in writing as received by the Carrier); and
  3. the damaged goods are made available to the Carrier’s representative for inspection for a reasonable period following notification of the claim in accordance with condition 8.1 (b).
8.2
The Carrier shall not be liable for delay in delivery of whole or part of the Consignment.
8.3
The Carrier shall not be liable for the loss of a Consignment or any part thereof unless the Consignor has submitted a fully completed Claims Form (which must be acknowledged in writing as received by the Carrier) in respect of such loss within 3 days of the date by which the delivery should have been made or if no date for delivery has been agreed within 3 days of the date that the Carrier’s responsibility for the consignment commenced.
8.4
In the event that the Carrier is liable in accordance with condition 6.1 and pays, an amount in respect thereof in accordance with condition 7.2 that is at least equal in value to the replacement cost of the Consignment then the Carrier shall be entitled to retain the Consignment.

9. Events Outside Of The Carriers's Control

9.1
The Carrier will not be liable or responsible for any failure to perform any of his obligations under a Contract that is caused by events outside the Carrier’s reasonable control (Force Majeure Event).
9.2
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
  1. strikes, lock-outs or other industrial action;
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, snow, earthquake, subsidence, epidemic or other natural disaster;
  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.
9.3
Performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and the Carrier will have an extension of time for performance for the duration of that period. If the Carrier determines that the Force Majeure Event may continue indefinitely, the Carrier reserves the right to cancel a Contract and the Carrier will inform the Consignor as soon as practicable in that event.

10. Sub Contractors

The Carrier may assign, sub-contract or otherwise transfer a Contract, or any rights or obligations arising under it, at any time during the term of the Contract.

10.1
Where a Contract or any part thereof is sub-contracted then:
  1. the liability of the sub-contractor shall be limited and/or excluded in accordance with the conditions of carriage of that sub-contractor (or otherwise in accordance with his policy of insurance) or as provided for by statute or international convention; or
  2. such subcontractors shall otherwise have the benefit of these Conditions of Carriage and shall be under no greater liability to the Consignor than or in addition to that of the Carrier under the Contract and the Consignor agrees with the Carrier that no claim shall be made against a Sub-Contractor in addition to or in excess of the limitations and/or exclusions of liability as set out in these Conditions.

11. Payment

11.1
The Carrier’s charges for carriage and any other services incidental to the carriage chargeable under the Contract shall be payable by the Consignor in advance and no Contract shall be deemed to have been formed until the Carrier’s charges have been paid in full.
11.2
The Consignor shall not be entitled to set off any payment due by the Consignor to the Carrier under the Contract against any claim made by the Consignor.

12. Lien And Power Of Sale

12.1
All Consignments are subject to a lien for all charges due to the Carrier from the Consignor under the Contract or otherwise for the Services and/or the storage of the goods and other proper charges or expenses incurred in respect of or in connection with the Services. If such a lien is not satisfied by payment within a reasonable time of the Carrier’s demand for payment then the Carrier shall be entitled to sell the goods provided that such sale is permitted by law and to thereafter pay to the Consignor the net proceeds of sale after deductions of all charges payable to the Carrier under the Contract or otherwise for the Services together with all properly incurred expenses in relation to the sale of the goods and the Consignor shall (without prejudice to any claim or right which the Consignor may have against the Carrier otherwise arising under these Conditions) discharge the Carrier from all liability in respect of such goods, their carriage and storage.
12.2
The goods may not be sold unless the Carrier shall have made reasonable efforts (having regard, if appropriate, to the perishable nature of the goods) to notify the Consignor of the Carrier’s intention to sell the goods. The goods may then be sold unless within reasonable time (such time to be specified in the notice) the Consignor shall have arranged to collect the goods or given instructions for their disposal and have paid, without prejudice, all outstanding charges as referred to in this Condition including any storage charges which may have been incurred during the time that the goods have been retained.
12.3
Pending the expiry of such periods of notice as aforesaid and of disposal of the goods under these provisions the Carrier shall at the expense of the Consignor have authority to arrange proper storage of the Consignment. During such period of storage the goods will be held at Owner’s Risk and the carrier shall not be liable for loss or damage of the goods howsoever caused.
12.4
In the event of a sale under this condition the Carrier shall do what is reasonable to obtain the market value of the goods (subject to any unavoidable deterioration thereof). If the goods have no market value, then the Carrier may dispose of them subject to compliance with all legal requirements in force in respect of such goods.
12.5
In circumstances in which the Carrier is unable to obtain further written instructions, the Carrier may, in respect of Dangerous Goods only, at his sole discretion dispose of the goods or return them to the Consignor. Where such action is taken by the Carrier, it shall comply with all prevailing legal requirements that may be in force in respect of the goods. Any such action taken by the Carrier under this condition shall be at the sole risk and expense of the Consignor.
12.6
If the Consignment or any part thereof is not the property of the Consignor the Consignor warrants that he has the authority to grant to the Carrier a particular lien against the owner. The Carrier may hold the goods against the owner for any unpaid monies applicable to those goods only, but he may not sell or dispose of the goods in any way without the express consent of the owner.

13. Nature of Goods (Including Dangerous Goods and Hazardous Goods)

The Carrier does not accept for carriage Dangerous Goods or Hazardous Goods. If, in the opinion of the Carrier, any items, parcels or goods forming part of a Consignment are or are liable to become Dangerous Goods or Hazardous Goods, the Carrier reserves the right to remove and/or refuse carriage of such items, parcels or goods which may be destroyed, disposed of, abandoned or rendered harmless by the Carrier without compensation to, but at the cost in all things of the Consignor and without prejudice to the Carrier's right to its charges under these Conditions.

The Carrier does not accept for carriage:

a.
Firearms, Weaponry, Ammunition and their parts, Fireworks & other items of an Incendiary or flammable nature, explosives of any kind;
b.
Human corpses, organs or body parts, human or animal embroys, cremated or disinterred human remains. Hazardous waste, including, but not limited to , used hypodermic needles and or syringes or medical waste, blood and pathology items that present a biological hazard of any kind;
c.
Items requiring Parcel Connect to obtain special licence or permit for transportation;
d.
Art original works of art, frames, precious metals, jewellery, watches, antiques , heirlooms, items of significant sentimental value or nature;
e.
Pornography or obscene material of any nature;
f.
Narcotics, controlled substances or illegal drugs of any kind;
g.
Counterfeit or contraband material of any kind;
h.
Glass, crystal or mirrors of any kind and ceramics or fragile items;
i.
Parcels that are wet, leaking or emit an odour of any kind, items that have a pungent or strong odour or items that may cause contamination of any kind;
j.
Living creatures of any kind.

14. Size And Weight And Other Limitations

Any goods that are delivered to or collected from or otherwise stored at a Parcel Connect Store must not exceed:

a.
a cubic weight of 20kg;
b.
a dead weight of 20kg;
c.
box measurements of 40cm x 40cm x 60cm;
d.
a height of 1.5 metres.

All other goods for carriage and delivery must not exceed:

a.
a cubic conversion weight of 30kg.
b.
A dead weight of 30kg;
c.
2 metres in length (for deddvery anywhere on the island of Ireland);
d.
1.5 metres in length (for deddvery anywhere in the United Kingdom).

The following formulation may be used as a guide to the calculation of cubic conversion weight for purposes of clause 14.1 and clause 14.2:

length x breadth x height (in metres) x a cubic conversion rate of 250 = cubic weight.

By way of example, freight with the following dimensions meets the criterion:

0.80m x 0.4m x 0.4m x 250 = 32 cubic kgs

The Carrier does not accept for carriage:

a.
Hazardous or dangerous goods such as flammables, toxins, acid, aerosdls, oils, fuels, second hand car parts, paints and asbestos, Animals, pets or livestock. Chemicals or cement.
b.
oversized/overweight freight (exceeding 30kg or cubic equivalent for home, office or other cdllection location).
c.
freight in excess of 2 metres in length within Ireland and Northern Ireland and in excess of 1.5 metres in length going to Great Britain.
d.
Large Electrical and fragile items.
e.
Antiques.

The Carrier accepts certain items on an Owners Risk basis. Such items are not covered by the Carrier’s policy of insurance and include:

a.
Items containing glass.
b.
Foodstuffs requiring refrigeration or any food not packed or that may deteriorate if exposed.
c.
Legal tender including cash, gdld and precious gems
d.
second hand car parts;
e.
perishables;
f.
other such valuables.

The Consignor is responsible for the packaging and labelling of any items, parcels or good accepted by the Carrier for carriage in accordance with these Conditions. Any goods tendered for carriage by the Consignor that are deemed by the Carrier to be insufficiently packaged or labelled and which are accepted for carriage by the Carrier shall be deemed to be at Owner's Risk.

15. Consignor's Indemnity To The Carrier

The Consignor shall indemnify the Carrier against:

15.1.1
Losses suffered by the Carrier arising from any negligent act, negligent omission, negligent misdirection or negligent misstatement by the Consignor or Consignee;
15.1.2
losses suffered by the Carrier arising from any inaccuracy or omission relating to the packaging or labelling of the goods or the accuracy of any markings or branding of the goods or the description, value or other particulars furnished by the Consignor to the Carrier;
15.1.3
claims of any nature for loss or damage resulting from the carriage or storage of Dangerous Goods (including indirect and consequential loss);
15.1.4
claims and demands of any nature in respect of loss of or damage to the goods made by any third party additional to or in excess of the limits of liability of the Carrier set out in condition 7;
15.1.5
any claims made or penalties imposed by any Commissioners of Customs and Excise in respect of dutiable goods;
15.1.6
claims and demands made by a third party attributable to lack of authority on the part of the Consignor to enter into the Contract upon these Conditions;
15.1.7
all liabilities arising from any breach of these Conditions by the Consignor.

The Consignor shall not indemnify the Carrier in respect of losses occasioned to the Carrier that result from any failure to comply with these Conditions that fall into the following categories:

a.
loss of income or revenue;
b.
loss of business;
c.
loss of profits;
d.
loss of anticipated savings;
e.
waste of management or office time.

16. Consignee's Requirements

The Consignor shall be solely responsible for the conformity of any containers, packaging or pallets with any requirements of the Consignee and for any expense incurred by the Carrier arising from any failure to so conform.

17. Brokerage and Commission

The Consignor agrees that the Carrier may retain allowances, brokerages and commissions paid by shipping and forwarding agents, insurance brokers, airlines and any other person in relation to the provision of the Services.

18. Export Control and Customs

The Consignor authorises the Carrier to act as the Consignor's agent for purposes of export control and to complete all documents as may be necessary or desirable in connection with the provision of the Services subject that the Carrier shall not be liable for failure to act as the Consignor's agent in this regard.

The Carrier may (but without obligation to do so) advance any duties, taxes, imports, outlays or charges at any port or place in respect of the Consignment and the Consignor shall pay an amount equal to the amount paid by the Carrier in this regard.

19. Enforceability

All rights, powers, authorities, immunities of liability in these Conditions shall continue to have their full force and effect in all circumstances and notwithstanding any breach of these Conditions or negligence by the Carrier or any person entitled to the benefit of these Conditions or any of their respective agents, servants or officers.

20. Severance

If any of these Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. Data Protection

The Carrier shall be entitled to collect store and process personal data within the meaning of the Data Protection Acts 1988 to 2003 provided by the Consignor to the Carrier in connection with the Contract and the Consignor consents that such data may be disclosed by the Carrier to:

independent third party service providers (including other Fastway Couriers) who may be engaged in activities that include the fulfilment of a Contract, the processing of the Consignor’s payment details and the provision of support services; and government agencies including but not limited to customs authorities to the extent required by law.

22. Waiver

If the Carrier fails at any time during the term of a Contract, to insist upon strict performance of any of the Consignor’s obligations under the Contract, or if the Carrier fails to exercise any of the rights or remedies to which he is entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve the Consignor from compliance with such obligations.

A waiver by the Carrier of any default will not constitute a waiver of any subsequent default.

No waiver by the Carrier of any of these Conditions of Carriage will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

23. Right To Vary These Conditions

The Carrier reserves the right to revise and amend these Conditions of Carriage from time to time to reflect changes in market conditions affecting the Carrier’s business, changes in technology, changes in relevant laws or regulatory requirements.

24. Acknowledgement

24.1
The Consignor acknowledges that the Carrier is independent of other third parties who are Fastway Couriers.

25. Applicable Law

25.1
dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by Irish law and subject to the exclusive jurisdiction of the courts of the Republic of Ireland.
25.2
The Consignor is responsible for compliance with all applicable laws and regulations of the country for which a Consignment is destined. The Carrier will not be liable for any breach by the Consignor of any such laws.

Privacy Policy

1. Privacy And Cookies Policy

1.1
Parcel Connect Limited ("We") are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data (“Data”) that we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy should be read in conjunction with the general terms and conditions of this website.

2. Data Protection Principles

2.1
We shall perform our responsibilities under the Data Protection Acts 1988 to 2003 in accordance with the following eight principles:
  1. Obtain and process information fairly;
  2. Keep it only for one or more specified, explicit and lawful purposes;
  3. Use and disclose it only in ways compatible with these purposes;
  4. Keep it safe and secure;
  5. Keep it accurate, complete and up to date;
  6. Ensure it is adequate, relevant and not excessive;
  7. Retain it for no longer than is necessary;
  8. Give a copy of his/her personal data to that individual, on request.

3. Information We May Collect From You

3.1
We may collect and process the following information about you:
  1. Information that you provide by filling in forms on our website www.parcelconnect.ie.
  2. This includes information provided by you at the time of ordering any of the services from our site. This information may include your name, address, fixed line number, mobile number, email address or other contact details.
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

4. Use And Disclosure Of Information

4.1
Data will be kept only for clear and legal purposes. We use information held about you in the following ways:
  1. to provide you with the services listed on our site;
  2. to provide you with information about our services that may be of interest to you (where you have consented to be contacted for such purposes). If you do not want us to use Data in this way, please tick the relevant box on your order form.
  3. to notify you about changes to our service.
4.2
In order to provide you with any of the services ordered from our site disclosure of your Data will necessarily be made to:
  1. independent third parties who are licensed to operate as Fastway Couriers;
  2. independent third parties who are authorised to act as agents of Fastway Couriers; and
  3. to notify you about changes to our service.
  4. where necessary, to other independent third party service providers who may be engaged in activities that include the fulfilment of your order, the processing of your payment details and the provision of support services (and who may use such Data for that purpose).
    Save as required by law (including that of any jurisdiction to which we provide carriage services) or in order to apply our terms and conditions (including our Conditions of Carriage) no other disclosure of Data will be made to third parties for those third parties' own purposes or use.
    Data may be legitimately given to Fastway Couriers or their agents or other third parties for legitimate purposes as described above. This may include the transfer of data to other jurisdictions for processing (in accordance with the Data Protection Acts 1988 to 2003). In these circumstances we will ensure that adequate contractual and technical safeguards are in place to protect your Data. All such processing will take place in full compliance with all applicable laws.
4.3
Save as required by law (including that of any jurisdiction to which we provide carriage services) or in order to apply our terms and conditions (including our Conditions of Carriage) no other disclosure of Data will be made to third parties for those third parties' own purposes or use.
4.4
Data may be legitimately given to Fastway Couriers or their agents or other third parties for legitimate purposes as described above. This may include the transfer of data to other jurisdictions for processing (in accordance with the Data Protection Acts 1988 to 2003). In these circumstances we will ensure that adequate contractual and technical safeguards are in place to protect your Data. All such processing will take place in full compliance with all applicable laws.

5. Where We Store Your Personal Data

4.1
The data that we collect from you may be transferred in accordance with the provisions of the Data Protection Acts 1988 to 2003 to, and stored at, a destination outside the European Economic Area ("EEA"). The EEA currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein. It may also be processed by independent third party service providers operating outside the EEA who work with us to fulfil your order or process your payment details or provide support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
4.2
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using industry standard secure sockets layer (SSL) technology.
4.3
However, please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Your Rights

6.1
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 46 North Street, Swords, Co. Dublin or enquiries@www.parcelconnect.ie.
6.2
Access To Your Information - You are entitled to copies of your Data kept by us. Requests should be in writing (We may charge a small fee to cover the administration costs. This fee is set by the Data Protection Commissioner from time to time) and should be addressed to Parcel Connect Limited, 46 North Street, Swords, Co. Dublin. Please quote your name and address. We will take all reasonable steps to confirm your identity before issuing any copy Data.

7. Changes To Our Policy

7.1
We reserve the right to amend or modify this Data Protection Policy at any time in response to changes in applicable data protection and privacy legislation. Any changes that we may make will be posted on this page and, where appropriate, notified to you by e-mail

8. Cookies Policy

8.1
Parcel Connect respects the privacy of all visitors to our website. This Cookie Policy outlines our policy concerning the use of cookies on www.parcelconnect.ie.
We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you as a user, can manage them.
What are Cookies?
Cookies are small text files sent from a website and stored in the user’s web browser while user is browsing a website.
When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences.
More information about cookies and details of how to manage or disable them can be found on www.aboutcookies.org.
Please note: that if you choose to opt-out of receiving cookies (by disabling the cookie function on your browser), you may lose some functionality of www.parcelconnect.ie.
8.2
When you use the www.parcelconnect.ie website the following types of cookies can be set on your device:
  1. Strictly necessary cookies
    These cookies enable services that you have specifically asked for. Without these cookies, the full functionality of this website may not be available to you. These cookies don’t contain any personally identifiable information.
  2. Performance cookies
    These cookies are used to collect statistical information about visitors of the website and the pages they view. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and used anonymously. We use these cookies to understand what content is popular which helps us to improve our website.
  3. Functional Cookies
    These cookies allow the website to remember choices you make and provide enhanced and more personal features. Some examples of such features include:
    1. Remembering your preferences and settings such as redirect to mobile version of the site when you are browsing with a smart phone
    2. Remembering when you've inputted information on www.parcelconnect.ie so that you don't do this more than once during your visit.
    3. If you have a www.parcelconnect.ie account, a cookie on your computer lets us remember your user name and email address so you don't have to enter it again when you are re-ordering services.

Shop And Send Worldwide

This Send and Shop Worldwide services agreement is made and entered into by and between Aramex International LLC, (Aramex) Parcel Connect Ireland ("Parcel Connect", "we", "our") and the individual or entity identified in the Send and Shop Worldwide Registered Account (referred to as "You" or "your"). Your use of the Send and Shop Worldwide service ("Service") is subject to these terms and conditions ("Terms and Conditions"). The Service is provided to you under these Terms and Conditions and any updates thereof or amendments thereto, and any related operating rules and policies that are published from time to time by Parcel Connect on the parelconnect.ie website.

The Send and Shop Worldwide services ("Services") shall be subject to the following Terms and Conditions:

Definitions and Interpretation

"Shipment" means all documents or parcels that travel under one waybill and which may be carried by any means Parcel Connect chooses, including air, road or any other carrier. A "waybill" shall include any label produced by Parcel Connect’s automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions in full. Every Shipment is transported on a limited liability basis as provided herein.

"Airfreight Convention" means whichever may be applicable of the:

  1. Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 May 1999; or
  2. Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw on 12 October 1929; either unamended or amended by the Hague Protocol 1955; at Guatemala City 1971, by the additional Protocol No 3 of Montreal 1975 and/or by the additional Proto-col No. 4 of Montreal 1975.

"Dangerous Goods" means cargo which is noxious, hazardous, inflammable, explosive or offensive (including radioactive materials) or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.

"Goods" are any goods or items which are the subject of the Service provided by Aramex to you under these Terms and Conditions.

"Government Authorities" means, without limitation, all government or semi-governmental departments and agencies with responsibility for the import and export of goods, the collection of revenue on the import and export of goods and the transport of those goods.

Services

1. Services

The Service enables you to make purchases in Australia, Canada, China, France, Germany, Hong Kong, India, Italy, Indonesia, Japan, Malaysia, Singapore, South Africa, South Korea, Spain, Thailand, Turkey, United Arab Emirates, United Kingdom, and the United States, (and such other countries as may be notified by Parcel Connect from time to time) using a personalized physical address in the respective country (Global Shopping Address). On delivery of the purchased item to the respective Global Shopping Address Parcel Connect will process the Shipment and arrange for delivery of the item to the address and country stated in the Registration Form (“Primary Pick up Point”). Shipments cannot be delivered to Post Office box address.

2. Registration and appointment of Parcel Connect as your agent

To register for the Service, you will need to set up an Account on the Website, and complete the Send and Shop Worldwide Service Registration via your Account. Registration for access to the Service is open to individuals who are 18 years of age or older (or the legal age of majority in your country). By registering for our Service, you are appointing Parcel Connect as your agent for the receipt of, and organization of transportation for, your packages and you authorise Parcel Connect to receive any and all packages addressed to you that are delivered to the respective Global Shopping Address.

3. Receipt and Delivery

The Service includes the receipt of your packages by Aramex at the Global Shopping Address and transporting such packages to the Republic of Ireland, and thereupon delivered to your local Parcel Connect store (nominated by you at the time of registration) by independent third parties who operate as Fastway Couriers. We advise that you do not change your Primary Pick up Point after making a purchase as this may delay delivery of your parcel. Parcel Connect Limited does not itself provide these services, nor does the store agent. You are solely responsible for providing to and confirming with the sender the correct Global Shopping Address, including your personal account number, and you understand that any incorrect information may result in non-delivery or delayed delivery of items, or incurring additional fees under this clause 3 for which you will be held accountable. Any Shipment that is unable to be delivered to you (for reasons including, without limitations, your failure to pay, take delivery, give proper instructions, including failure to clearly address the package, your failure to confirm your shipment is acceptable for entry into the destination country, failure to use correct Global Shopping Address, failure to update your Primary Pick up Point, or you are unable to be contacted after reasonable attempts to do so) will be deemed an Uncollected Good or Unclaimed Good and Parcel Connect reserves the right to deal with that Shipment in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, returned to sender, or auctioned.

Parcel Connect will not accept on your behalf any items on which postage is outstanding and payable or Cash on Delivery items unless prior arrangement has been made by you with Parcel Connect, and Parcel Connect has agreed to it at its sole discretion. Any such agreement may give rise to liens or other interests at law and Parcel Connect reserves the right, notwithstanding the foregoing, to lawfully enforce any such interests howsoever arising.

4. Postage or payment outstanding

Parcel Connect will not accept on your behalf any items on which postage is outstanding and payable or Cash on Delivery items unless prior arrangement has been made by you with Parcel Connect, and Parcel Connect has agreed to it at its sole discretion. Any such agreement may give rise to liens or other interests at law and Parcel Connect reserves the right, notwithstanding the foregoing, to lawfully enforce any such interests howsoever arising.

5. Accountable Mail

Parcel Connect will not accept certified, registered, insured, or express mail ("Accountable Mail") on your behalf unless otherwise requested by you and agreed by Parcel Connect subject to certain requirements (see clause 32).

6. Inspection

Parcel Connect / Aramex, without liability, reserves the right to open and inspect all items delivered to the Global Shopping Address to determine the nature or condition of the Goods or to determine their ownership or destination.

7. Service restriction

Parcel Connect reserves the right to abandon carriage of any Shipment at any time after acceptance when such Shipment could possibly cause damage or delay to other Shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of these Terms and Conditions.

Shipping Fees

8. Shipping fees will be charged at the rate applicable to your shipment set out in the website ("Shipping Fees") or as modified by Parcel Connect from time to time. Shipping Fees are exclusive of all government taxes and any other third party charges that are payable on the shipment of your Goods, and you understand and agree that all such taxes and charges are payable by you prior to your Shipment being dispatched by Parcel Connect.

9. You agree to pay all applicable Shipping Fees and other charges for any Shipment that has been ordered on your Account when requested to do so by Parcel Connect and regardless of the person who placed the order. The aforesaid shall apply to all Send and Shop Worldwide accounts including individuals’ and entities’ accounts.

Payments

10. Parcel Connect offer you an Auto-Pay option, for the payment of the Shipping Fees and any other fees including customs duties.

  1. You authorize Parcel Connect’s gateway payments service provider, Payzone, to save and store your nominated credit/debit card information.
  2. You authorise Parcel Connect’s gateway payments service provider Payzone, to charge your nominated credit/debit card, for the amount of the Shipping Fees and any other charges including customs duties.
  3. You warrant the acceptance of the Shipping Fees and any other charges including customs duties by your credit/debit card provider and undertake to reimburse Parcel Connect for any such charges if payment is not received from your credit/debit card provider.
  4. Upon expiration of your nominated credit/debit card, Parcel Connect will notify you and require you to update your Account with a valid credit/debit card. In the event you do not update your Account with a valid credit/debit card, the Auto-Pay option will no longer be available to you until you provide such updated information.
  5. By using the Services, you represent and warrant that the payment details provided on your Account are valid and correct, and that when your Shipment is accepted and processed by Parcel Connect, payment will be made in full.
  6. In the event payment is not made for any fees notified to you within ten (10) days, we will be entitled to treat any Shipment held by us as an Uncollected Good and Parcel Connect reserves the right to deal with that Shipment in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, returned to sender, or auctioned.
Customer Representations and Undertakings

11. No illegal use

You undertake not to use the Service and/or the Account for any illegal, immoral, obscene or fraudulent purposes or for any other purposes prohibited by Parcel Connect, by the respective Global Shopping Address, or any other applicable regulations. You further undertake that any use of the Service and/or Account shall be in compliance with all applicable federal, state, and/or local laws of the respective Global Shopping Address, as well as other applicable international law, including laws related to the transportation and export of commercial matter, which may include without limitation laws related to banking, money laundering, trade sanctions and terrorist activities. Any shipment received in violation of this clause may result in the forfeiture, return to sender, or destruction of shipment, along with notification to the police and/or appropriate government authority.

We will not carry:

12. Prohibited Goods

You understand and agree that we will not carry and you must not try to ship:

  1. Any items classified as hazardous material, Dangerous Goods, articles that are prohibited or restricted by IATA (International Air Transport Associated), ICAO (International Civil Aviation Organisation), or any applicable government department or other relevant organisation; or
  2. firearms, bullion, works of art, negotiable instruments in bearer form, jewellery, precious metals, precious stones, lewd obscene or pornographic material, currency, stamps, deeds, hazardous or combustible material or other Dangerous Goods, cashier’s cheques, money orders, travellers’ cheques, industrial carbon and diamonds, antiques, plants or animals.

Prohibited or restricted shipments will be forfeited, destroyed, or provided to government officials with no compensation due to you.

13. Animal skins, furs, feathers, hair, wildlife

You accept and acknowledge that any shipments to be exported from the US that contain animal skin, furs, mink, alligator skin, python skin, feathers (including hair accessories) or any other wildlife will be held at the US Customs Department for inspection and may be seized or confiscated. You acknowledge and agree that you alone are liable for any costs involved if you try to export such items and that Parcel Connect will not compensate you for such seized or confiscated shipments.

14. Restricted business

You represent that your shipments do not relate to any restricted business, including but not limited to pornography, armaments, or any other restricted activities. You further represent that the goods being shipped are not destined for any country with which Parcel Connect is prohibited from dealing as the result of any international or respective Global Shopping Address law, legislation, regulation, directive, ordinance, treaty, etc.

15. Blacklisted name

You represent that your name is not included in any blacklist issued by any respective Global Shopping Address government or other worldwide regulatory body.

16. Export Declaration and other documentation

  1. You must provide Parcel Connect with an Export Declaration for all packages of value exceeding One hundred and fifty Euro (€150) equivalent prior to shipment to your Primary Pick up Point. Click here for more information.
  2. You must provide Parcel Connect with invoices and/or other documentation related to the packages regardless of value at any time as requested by Parcel Connect, or by Customs or any other Government Authority.
  3. You must provide Parcel Connect with identification documentation and personal information upon request by Parcel Connect or any official authority at its sole discretion.

17. Purpose of the Account

You acknowledge and agree that your Account is provided by Parcel Connect solely for the purposes of providing the Services as set out under these Terms and Conditions and that the Global Shopping Address provided for each Account is a delivery address only and cannot be used for any other purposes. You will not represent that any Global Shopping Address provided under your Account is your residence address or place of business for any purpose whatsoever. You undertake not to use the Account and/or the details of the Account for any other purpose including, but without limitation, using the Global Shopping Addresses and details of the Account as a billing address, personal mail delivery address, residential address, or as your personal contact details including without limitations on your website or business card. Any breach of this clause may lead to automatic deactivation of your Account at Parcel Connect’s sole discretion, along with notification to the police and/or appropriate government authority.

18. Correct Name / Delivery Address

Parcel Connect will only ship packages that have the same name and Delivery Address as the individual or entity stated on the Registration Form. If Aramex receives any package to an Account the labelling of which does not match the applicable name or Primary Pick up Point on the Registration Form, then the shipment will be deemed an Uncollected Good or Unclaimed Good and Parcel Connect reserves the right to deal with that Shipment in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, returned to sender, or auctioned. You will be held accountable for any additional fees incurred on your account under this clause 18.

19. Account Security

You must ensure that your password is kept secure and confidential and not revealed to any other person. You acknowledge that you are entirely responsible for your password and must notify Parcel Connect immediately of any unauthorised use of your Account and/or password or any other breach of security relating to your Account. You acknowledge and agree that Parcel Connect accepts no responsibility for any loss or damage occurring as a result of the fraudulent use of a password, and you release Parcel Connect from all claims arising from the unauthorised use of your password.

Indemnification and Warranty

20. Account Security

You warrant that all information provided by you is complete and accurate.

21. You agree to protect, indemnify, release, safeguard, and hold harmless Parcel Connect and its respective affiliates, subsidiaries, parent corporations, franchisees, officers, agents, and employees ("Parcel Connect Indemnitees") against any and all losses, damages, expenses, claims, demands, liabilities, judgments, settlement accounts, penalties, fines or other costs, including reasonable attorney fees and causes of action of any type or nature arising out of or in conjunction with the use of the Account and/or the Service, including without limitation any demands, claims, and causes of action for personal injury or property damage arising from:

  1. failure of the respective Global Shopping Address postal services, other relevant postal authority, or any commercial courier service to deliver on time or otherwise fail to deliver any item and/or package;
  2. delay occasioned by treatment handling, examination or impounding of the Goods by any of the Government Authorities;
  3. any misdescription or undervaluation provided for Customs purposes, whether intentionally or unintentionally.
  4. breach by you of any applicable law or requirement of any Government Authorities; or
  5. damage to or loss of any package or Account contents by any cause whatsoever, and from any violation by you of applicable international, federal, state or local laws.

22. Without limiting any other provision of these Terms and Conditions, Parcel Connect will not be liable for any costs, expenses, loss or penalties imposed or loss or damage incurred by any Parcel Connect Indemnitee due to your Shipment or Goods being impounded by customs or other Government Authorities, and you hereby protect, indemnify, release, safeguard, and hold harmless each Parcel Connect Indemnitee against any such cost, expense, fine, penalty or loss.

23. Without limiting any other provision of these Terms and Conditions, Parcel Connect will not be liable for any costs, expenses, loss, fines, or penalties imposed or loss or damage incurred by any Parcel Connect Indemnitee due to your breach or non-compliance of any of these Terms and Conditions and you hereby protect, indemnify, release, safeguard, and hold harmless each Parcel Connect Indemnitee against any such cost, expense, fine, penalty or loss.

Limitation of Liability

24. Parcel Connect will be responsible for your Shipment only while it is within Parcel Connects custody or control, subject to the limitations of liability set out herein.

25. If the Shipment is transported by air and involves a stop in a country other than the country of departure, you understand and acknowledge that an Airfreight Convention may apply and may limit liability for loss or damage. Your claim for any loss or damage occurring during carriage by air, is against the airline carrier. In the event of any loss or damage suffered by you while the Goods are in the possession of the airline carrier, Parcel Connect will seek to recover amounts payable under the applicable Airfreight Convention on your behalf, and you indemnify Parcel Connect and hold it harmless against any claims for loss or damage to your Goods incurred while they were in the possession of the airline carrier. If the Shipment is carried by international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. This convention limits Parcel Connect’s liability for loss or damage..

26. You acknowledge that Goods moved by airfreight may necessarily involve a part of transport undertaken by other means. Where this is so, and no international treaty is applicable which covers the additional transport, your recovery of loss or damage, if any, is against the carrier and may exclude or substantially limit liability. In the event of any loss or damage suffered by you while the Goods are in the possession of a third party carrier, Parcel Connect will seek to recover from the carrier any amounts payable to you. You indemnify Parcel Connect and hold it harmless against any claims for loss or damage to your Goods incurred while they are in the possession of the third party carrier, where such carriage was necessary in order to complete the delivery of your Shipment.

27. Without limiting the effect of clauses 20-23, and subject to clauses 28-29 below, in all cases where Parcel Connects liability is not otherwise limited or excluded, Parcel Connects liability shall be limited to whichever is the lesser between

  1. the value of the Goods the subject of the Shipment at the time the Goods were delivered to the Global Shipping Address, or
  2. €50 per shipment, or its equivalent per shipment.

28. To the extent that the liability of Parcel Connect is limited by any Airfreight Convention, law or contract, and that limitation exceeds the limitation of liability pursuant to clause 27 above or Accountable Mail below, then the liability pursuant to that Airfreight Convention, law or contract shall apply.

29. Any claim for loss or damage must be notified in writing to Parcel Connect within seven (7) days of delivery of the Goods or of the date upon which the Goods should have been delivered. In any event, Parcel Connect shall be discharged from all liability whatsoever in connection with the Services and/or the Goods unless proceedings are served within 90 days from delivery of the Goods (or from when they should have been delivered).

30. Accountable Mail

In the event that Parcel Connect agrees to accept Accountable Mail on your behalf, then in consideration for Parcel Connects doing so, you agree that Parcel Connect’s liability for loss or damage is limited to the lesser of

  1. the value of the Goods, or
  2. €50

31. Consequential Losses

Parcel Connect will not be liable for any indirect, incidental, punitive or consequential loss or damage of any kind or any loss of profit, reputation, income, interest, opportunity, contract or bargain.

32. Force Majeure

Parcel Connect will not be liable to you for any delay, breach or failure to perform its obligations under these Terms and Conditions or any loss, costs or expenses you may incur which are caused or contributed to by an event beyond Parcel Connect or its agents’ reasonable control, for example Acts of God, fire, flood, natural catastrophes, failure or delay of suppliers or contractors, inability to obtain goods or services necessary to perform the Services, civil disturbances, insurrections, riots, wars (declared or undeclared), act of terrorism, strikes or lock-outs or stoppage or restraint of labour from whatever cause, whether partial or general.

33. Privacy

Parcel Connects Privacy Policy applies. A copy of the Privacy Policy is available at: www.parcelconnect.ie/legal.

Change of Terms and Conditions, Service, and Fees

34. Parcel Connect may add to or change or update these Terms and Conditions from time to time entirely at its own discretion and without notice to you. Any and all amendments to the Terms and Conditions shall be published on the Parcel Connect website (www.parcelconnect.ie) and shall be effective on the date of publication thereof. You are responsible for checking these Terms of Conditions periodically to remain in compliance with these terms. Your use of the Account or ordering of any Services after any amendment to the Terms and Conditions shall constitute your acceptance of these Terms and Conditions, and you also agree to be bound by any such changes/revisions. You are advised to regularly check for any amendments or updates to the Terms and Conditions from time to time, as Parcel Connect shall not be liable to compensate you for your failure to do so.

35. The Shipping Fees and any other related charges stated herein or incidental hereto, as well as the Terms and Conditions are subject to change upon the sole discretion of Parcel Connect at any time whatsoever, and without prior notice to you. There will be no refunds for your cancellation of the Service. Parcel Connect may also change the shipping frequency at any time without providing prior notice to you.

Termination

36. You agree that Parcel Connect may terminate these Terms and Conditions for good cause at any time and without notice. Good cause shall include, but is not limited to:

  1. Your use of the Account for illegal, obscene, or fraudulent purposes or for any purpose prohibited by Parcel Connect, the respective Global Shopping Address, or other regulations;
  2. Your failure to pay monies owed to Parcel Connect when due; and
  3. Your violation of any provision of these Terms and Conditions or any provision of any related operating rules and policies that are published by Parcel Connect on www.parcelconnect.ie/legal.

37. You acknowledge that, for the purpose of determining good cause for termination of these Terms and Conditions as provided herein, the actions of any person authorized by you to use your Account or the Service will be attributed to you.

38. Parcel Connect reserves the right to immediately terminate the Service upon suspicion of any of the activities stated in clauses 11-15 above, and shall not be liable to compensate you for such termination.

39. You may terminate these Terms and Conditions and close the Account by providing Parcel Connect with 30 days prior written notice. Parcel Connect reserves the right to refuse to accept any dispatch and/or package delivered to your Account after the termination date.

Miscellaneous

40. Parcel Connect may discard, destroy, or auction your Goods within forty-five (45) days after receipt of unknown shipments, within ten (10) days after receipt of a prohibited shipment or within thirty (30) days after receipt of high-value shipments or shipments under an inactive account:

  1. all applicable shipping charges have not been paid;
  2. the mail and/or packages were not clearly identified as belonging to you;
  3. you do not claim the mail or packages received to your Account,
  4. shipment was abandoned in customs, or
  5. if Parcel Connect has terminated the Terms and Conditions for good cause as set forth in clause 36 above. Notwithstanding the above, Parcel Connect may destroy any pornographic materials or products and all other related content of whatever type immediately upon delivery to your Account.

41. In the event your parcel is deemed to be in excess of the maximum weight (20KG) or dimensions (50cm x 50cm x 50cm) it will not be possible to use the parcel connect Shop Worldwide service. You should not attempt to ship parcels outside these parameters as PC will refuse to provide its service and you may be at the loss of your parcel. Parcel Connect will not accept responsibility for any loss whatsoever if you choose knowingly or not to attempt shipping a parcel that is outside the maximum weight or dimensions or both. Parcel Connect reserves the right to deem the contract null and void should your parcel not meet the weight and dimension limitations for Shop Worldwide.

At the sole discretion of Parcel Connect and outside its legal obligations it may consider the possibility of shipping your parcel through an alternative means. If it's deemed possible to ship your oversized or overweight parcel you will be provided with an offer of a new contract with Fastway Ireland or an approved agent of Fastway Ireland to ship your parcel, subject to you accepting a quote and conditions of shipping. It is not possible to organise your own shipping. If you are offered an alternative arrangement through Fastway Ire it must be accepted within a ten day period, if you have not paid the notified fees for any reason, then Parcel Connect reserves the right to deal with the package in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed or auctioned.

42. In the event that you fail to pay the Shipping Fees by the due date - ten (10) days after notification received, Parcel Connect reserves the right to deal with the package in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed or auctioned.

43. Any notice, request and/or any other correspondence pursuant to or in connection with these Terms and Conditions shall be in English and shall be sent to you to the email address specified in the Registration Form or to any other email address that Parcel Connect is earlier notified of.

44. Contracts for the purchase of Services through this website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Irish law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

45. If any section or any portion of any section of these Terms and Conditions is construed to be illegal, invalid or unenforceable, such provision or portion shall be deemed obsolete and deleted from these Terms and Conditions, while all other sections of these Terms and Conditions and the remaining portion of any section which is construed to be illegal, invalid or unenforceable shall continue in full force and effect. This Agreement constitutes the entire agreement between Parcel Connect and you relating to your use of the Account and/or Service.

46. Failure by Parcel Connect to enforce at any time any term, provision, or condition of these Terms and Conditions, or to exercise any right herein, shall in no way operate as a waiver thereof.

Disclaimer of Warranty

47. Parcel Connect, its affiliates, and any third-party providers, as well as their officers, directors, shareholders, employees, franchisees and agents, do not guaranty and make no representations or warranties with respect to the accuracy, completeness, timeliness, or availability of the services. The products are provided "as is". Neither we nor anyone else makes any warranties of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, quality, accuracy, or fitness for a particular purpose. To the fullest extent permitted by applicable law, all implied warranties, conditions, and other terms of any kind are hereby excluded. No oral or written information or advice given by any representative of us, or by anyone else, shall create any warranties.